Privacy Policy

Data Protection and Privacy Policy
(Last Updated: November 20, 2025)

At Giordano Canada ("Giordano," "we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly. As a fashion retail brand operating in Canada, we adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, such as those in Quebec under the Act Respecting the Protection of Personal Information in the Private Sector. This policy outlines how we collect, use, disclose, and safeguard personal information during our commercial activities, including online sales via giordano.ca, in-store interactions, and related services. 

We do not sell, rent, or share your data for third-party marketing. However, we may engage trusted vendors for operational support under strict confidentiality agreements. 

If you have questions or concerns, contact us at contact@giordanocanada.ca or by mail at [Giordano Canada 5000 Hwy 7, Markham, ON L3R 4M9]. 

1. Scope and Application

This policy applies to all personal information we collect from customers, website visitors, app users, and participants in promotions or surveys. "Personal information" means any information about an identifiable individual, such as name, email, address, payment details, or browsing habits, but excludes business contact information used solely for communication. 

We comply with PIPEDA's 10 fair information principles: 

  •          Accountability: We make sure that we are compliant with laws of the land. 
  •          Identifying Purposes: We specify data uses at collection. 
  •          Consent: We obtain meaningful consent where required. 
  •          Limiting Collection: We collect only what's necessary. 
  •          Limiting Use, Disclosure, and Retention: Data is used/disclosed only for stated purposes and retained as needed. 
  •          Accuracy: We strive for data accuracy. 
  •          Safeguards: We protect data with appropriate measures. 
  •          Openness: This policy is publicly available. 
  •          Individual Access: You can access and correct your data. 
  •          Challenging Compliance: You can challenge our practices. 
2. Personal Information We Collect

We collect the following categories of personal information, tailored to retail contexts: 

  •          Identification and Contact Data: Name, email, phone number, mailing address (e.g., for order fulfillment). 
  •          Transaction Data: Purchase history, payment details (processed securely via third-party gateways), order preferences. 
  •          Demographic and Preference Data: Age range, gender, size preferences, style interests (via surveys or profiles for product improvement). 
  •          Online Interaction Data: IP address, device type, browsing behavior, cookies data (for site functionality and analytics). 
  •          Marketing Data: Subscription preferences, feedback, social media interactions. 
  •          Other Data: Location data (if consented for store locator), health-related sizes (for fit recommendations, handled sensitively). 
3. How We Collect Personal Information
  •          Directly from You: When you create an account, place an order, sign up for newsletters, participate in promotions, or contact support. 
  •          Automatically: Through cookies, pixels, and analytics tools on our website/app (e.g., Google Analytics for traffic insights). 
  •          From Third Parties: Limited to service providers (e.g., shipping carriers providing delivery status) or public sources (e.g., social media if you interact publicly). 
  •          In-Store: Via point-of-sale systems or loyalty programs, with consent. 

We obtain consent explicitly (e.g., checkboxes for marketing) or implicitly (e.g., for transactions), as required by PIPEDA. For sensitive data like financial info, consent is always express. 

4. How We Use Your Personal Information

We use data exclusively for internal purposes to operate and improve our business, without external sharing for profit. Uses include: 

  •          Sales and Operations: Processing orders, payments, shipments, and returns. 
  •          Demographics and Analytics: Analyzing trends (e.g., popular sizes by region) to inform inventory and discount designs. 
  •          Product Improvement: Using feedback and purchase data to enhance designs, quality, and offerings. 
  •          Marketing and Personalization: Sending tailored promotions (with consent), recommending products based on history. 
  •          Customer Service: Responding to inquiries, resolving issues. 
  •          Compliance and Security: Preventing fraud, auditing, legal obligations. 
  •          Internal Research: Aggregated data for business insights (e.g., seasonal trends in fashion preferences). 
5. Disclosure of Personal Information

We do not sell, trade, or rent your personal information. Disclosures are limited to: 

  •          Third-Party Service Providers and Vendors: For operational needs, such as payment processors (e.g., Square, Shopify), shipping partners (e.g., Canada Post, Uni Uni, UPS, Purolator, & others), IT providers, or analytics firms. These vendors are bound by contracts requiring PIPEDA compliance, data minimization, and confidentiality. Examples include sharing address for delivery or email for transaction confirmations. 
  •          Affiliates: Within Giordano entities for internal administration. 
  •          Legal Requirements: To authorities if required by law, subpoena, or to protect rights (e.g., fraud investigations). 
  •          Business Transfers: In mergers/acquisitions, with protections for your data. 
6. Security Measures

We implement industry-standard safeguards to protect against unauthorized access, loss, or misuse: 

  •          Technical: Encryption (e.g., SSL/TLS for transmissions), firewalls, access controls. 
  •          Organizational: Employee training, privacy impact assessments. 
  •          Physical: Secure facilities for any stored data. 

In case of a breach posing real risk of harm, we notify affected individuals and the Office of the Privacy Commissioner as per PIPEDA. 

7. Data Retention

We retain data only as long as necessary for the purposes outlined (e.g., transaction data for 7 years per tax laws; marketing data until consent withdrawal). Anonymized data may be kept indefinitely for analytics. Retention periods are reviewed annually. 

8. Your Privacy Rights

Under PIPEDA and similar laws, you have rights including: 

  •          Access: Request details of your data we hold. 
  •          Correction: Update inaccurate information. 
  •          Withdrawal of Consent: Opt-out of non-essential uses (e.g., marketing) at any time, without affecting prior processing. 
  •          Deletion: Request erasure where feasible (subject to legal retention). 
  •          Complaint: Challenge compliance via our Privacy Officer or the OPC. 

To exercise rights, email contact@giordanocanada.ca with verification. We respond within 30 days.

9. Cookies, Tracking, and Online Technologies

We use cookies for essential functions (e.g., cart persistence), performance (analytics), and targeting (personalized ads, with consent). You can manage preferences via browser settings or our cookie banner. Third-party tools (e.g., Google Analytics) may collect data; their policies apply. 

For more, see our separate Cookie Policy at giordano.ca/pages/cookie-policy.

10. Children's Privacy

We do not knowingly collect data from children under 13 without parental consent. If discovered, we delete it promptly. 

11. International Data Transfers

If data is transferred outside Canada (e.g., to U.S.-based vendors), we ensure equivalent protections via contracts or adequacy decisions, as PIPEDA requires.

12. Changes to This Policy

We may update this policy to reflect legal changes or business practices. Changes are posted on giordano.ca with the effective date; continued use implies acceptance. Significant changes prompt email notices. 

13. Contact Us

For inquiries, rights requests, or complaints: 

  •          Email: contact@giordanocanada.ca
  •          Mail: Giordano Canada 5000 Hwy 7, Markham, ON L3R 4M9
  •          Phone: +1-905-948-1414 

You may also contact the Office of the Privacy Commissioner of Canada at info@priv.gc.ca or 1-800-282-1376. 

This policy is comprehensive, drawing from retail benchmarks to foster trust while enabling internal innovations like targeted discounts. By shopping with us, you acknowledge this policy.