Privacy Policy

Giordano Policy

Welcome to Giordano. We value your trust and strive to make your shopping experience smooth, secure, and satisfying. Please take a moment to review our policies regarding privacy, returns, exchanges, and shipping.

Privacy Policy

At Giordano, protecting your personal information is our priority.

  • Data Collection: We may collect your personal details, such as name, email address, phone number, and payment information, when you make a purchase or interact with our website.
  • Use of Information: Your data is used solely to process transactions, improve your shopping experience, and keep you updated on our latest collections and offers.
  • Third-Party Sharing: We do not sell or rent your personal information to third parties. However, we may share your details with trusted partners for order processing and shipping.
  • Security: Our website uses secure encryption technologies to protect your sensitive information.

Return & Exchange Policy

We want you to love your purchase, but if you’re not completely satisfied, here’s how we can help:

  • Returns:
    • Items can be returned within 14 days of purchase with the original receipt and tags attached.
    • Items must be unworn and in their original condition.
    • Clearance or marked-down items are FINAL SALE and cannot be returned or exchanged.
  • Exchanges:
    • Exchanges are accepted within 30 days, subject to availability.
    • Defective merchandise can be returned or exchanged within 30 days.
  • Non-Returnable Items:
    • For hygiene reasons, underwear, trunks, tees, or any items in direct contact with the body cannot be returned or exchanged.
  • Discount Policy:
    • Discounts cannot be combined. If multiple discounts are available, the higher discount will be applied.

Online Returns:

Online purchases follow the same return policy. Items can be returned in-store or by mail. For mail returns:

  1. Pack the item securely in its original condition with tags attached.
  2. Include the original receipt in the package.
  3. Ship to the return address provided on your packing slip.
    Shipping fees for returns are non-refundable unless the item is defective.

Shipping & Handling

  • Orders are processed and shipped within 2-3 business days of purchase.
  • Standard delivery time is 5-7 business days. Expedited shipping options are available at checkout.
  • Shipping costs are calculated at checkout and vary based on your location and chosen delivery method.
  • You will receive a confirmation email with tracking details once your order is dispatched.

Contact Us

If you have any questions regarding these policies, please reach out to our customer care team:

Thank you for shopping with Giordano. Your satisfaction is our priority!